1. Our commitment
Asteri is committed to making our platform usable by people of all abilities. We design and build to WCAG 2.1 Level AA as our conformance target, in line with the Americans with Disabilities Act (ADA), the European Accessibility Act (EAA), and the UK Public Sector Bodies Accessibility Regulations. We treat accessibility as a continuous practice — not a one-time certification.
2. Scope
This statement covers the Asteri marketing site at getasteri.com, the customer-facing booking portal, the Asteri dashboard at /dashboard, and the Asteri iOS & Android mobile apps.
3. Standards we follow
- WCAG 2.1 Level AA across web and mobile.
- Native platform accessibility APIs on iOS (VoiceOver, Dynamic Type) and Android (TalkBack, Large Text).
- Keyboard-only navigation, visible focus indicators, and skip-to-content where applicable.
- Minimum 4.5:1 color contrast for normal text and 3:1 for large text.
- Form labels, error messages, and ARIA semantics on interactive controls.
4. Known gaps
We are transparent about the parts of the product we know don't yet fully meet our target:
- Some legacy dashboard tables and dense data-entry grids lack full screen-reader-row semantics. A redesign is in progress.
- The interactive map (Leaflet) in fleet / dispatch views is visual-only; tabular fallbacks are available but not auto-presented.
- AI-generated image captions (floor inspector reports) are reviewed by the technician but may not always produce screen-reader-ideal alt text.
We track these in our backlog and welcome reports of additional issues so we can prioritize them.
5. Compatibility
We test against the latest two versions of the major browsers (Chrome, Safari, Edge, Firefox) and the latest two versions of iOS and Android. Older OS versions may have degraded experiences.
6. Reporting an issue
If something on Asteri prevents you from using the product, please tell us. Email accessibility@getasteri.com (or privacy@getasteri.com if that bounces) with:
- The URL or screen where the issue happens.
- The assistive technology, browser, and OS you use.
- What you were trying to do and what blocked you.
We acknowledge accessibility reports within 5 business days and triage them alongside other accessibility-impacting bugs.
7. Enforcement
If you are in the European Union and we have not addressed your concern, you may contact your national enforcement authority under the European Accessibility Act. In the UK you may contact the Equality Advisory and Support Service. In the US you may file a complaint with the Department of Justice under the ADA.