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Asteri AI

Follow-ups that run on their own

Build workflows that react when a job, estimate, invoice, payment, or review changes, then send the text, create the task, or post the message for you. Start from a template or build your own.

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Included with every Asteri plan. AI steps use the Asteri AI add-on.

Estimate follow-up

On
  1. When

    An estimate is sent

  2. Wait

    3 days

  3. Check

    If the estimate is still waiting on the customer

  4. Then

    Text: “Any questions about your carpet cleaning estimate?”

40+ triggers
Start from jobs, estimates, payments, reviews, and more
56 kinds of steps
Texts, emails, waits, conditions, tasks, and more
40+ templates
Start from a ready-made workflow and adjust it
Web and mobile
Build on the web or in the mobile app

What you can build

The follow-up work your office does by hand

Workflows start from what happens in Asteri and take the next step for you, every time.

  • Visual workflow builder

    Lay out each step in a builder on the web, with analytics built in. You can also build workflows in the mobile app.

  • Ready-made templates

    Start from more than 40 templates, then adjust them to fit your business.

  • Triggers for everyday moments

    Job status changes, estimate and invoice events, payments and refunds, form submissions, and replies to your texts.

  • Customer milestones

    Birthdays, anniversaries, and customers who haven’t booked in a while can each start a workflow.

  • Texts, emails, and timing

    Send texts and emails, add waits, and branch with conditions or A/B splits.

  • Create the paperwork

    Create an estimate, invoice, lead, or task as a step in any workflow.

  • Keep your team posted

    Send your team an alert in Asteri and on their phones, or post a message to Discord, when something happens.

  • Reviews and surveys

    Start a workflow from a new review or a customer survey response, and reply to Google reviews.

  • Connect your other tools

    Start a workflow by hand or from another app with an incoming webhook, and send webhooks out to the tools you already use.

Built for field service

React the moment something changes

Choose from more than 40 triggers today, from a finished job to a new review to a call your AI Receptionist just handled. More triggers are on the way.

  • Job status, estimate, and invoice events
  • Payments and refunds
  • Replies to your texts
  • Form submissions, new reviews, and survey responses
  • Finished AI Receptionist calls

Choose a trigger

40+ available

Job status changes

For example, a job is marked complete

Jobs

Payment received

For example, an invoice is paid

Payments

Customer hasn’t booked in a while

Win back past customers

Customers

New review

When a customer leaves a review

Reviews

AI Receptionist call ends

Pick up where the call left off

Calls

With Asteri AI

Let AI handle the judgment calls

Add the Asteri AI add-on and your workflows can make decisions and write for you, and an AI helper can build workflows for you.

  • Route each record down the right path
  • Sort incoming messages by what they are about
  • Pull the details you need out of text
  • Write messages for you
  • Recommended playbooks to start from
  • An AI voice call step, with the AI Receptionist add-on

AI step: sort the message

Asteri AI

Customer reply

“Hi, can you come back out? The stain in the living room came back.”

Sorted as

Service issue

Next step

Create a task for the office

Task

How it works

From idea to a running workflow

  1. 1

    Pick a starting point

    Choose one of more than 40 templates, start from scratch, or ask the AI helper to build one with Asteri AI.

  2. 2

    Choose the trigger

    Decide what starts the workflow, like a finished job or a new review.

  3. 3

    Add your steps

    Add texts, emails, waits, conditions, and tasks in the order you want.

  4. 4

    Turn it on

    Switch it on and let it run. Check its analytics any time.

Questions

Common questions

Is automation included in my plan?

Yes. The workflow builder, templates, and analytics are included with every Asteri plan. AI steps use the Asteri AI add-on, and the AI voice call step needs the AI Receptionist add-on.

Do I have to build workflows from scratch?

No. Start from more than 40 ready-made templates. With the Asteri AI add-on, you can also ask the AI helper to build a workflow for you.

What can start a workflow?

There are more than 40 triggers today, including job status changes, estimate and invoice events, payments and refunds, customer birthdays and anniversaries, customers who haven’t booked in a while, replies to your texts, form submissions, new reviews, customer survey responses, updates sent from your other software, manual starts, and finished AI Receptionist calls.

Can workflows alert my team?

Yes. A step can send an alert to people with a given role or to your whole team, in Asteri and on their phones. Steps can also post a message to Discord.

Can I build workflows on my phone?

Yes. The visual builder is on the web, and you can also build workflows in the Asteri mobile app.

What if the trigger I need isn’t there yet?

More triggers are on the way. Until then, you can start a workflow by hand or from another app with an incoming webhook.

Works together

Pairs well with

  • Asteri AI assistantAsk questions and hand off busywork
  • AI ReceptionistAnswers calls and books jobs
  • Estimates & invoicingEstimates, invoices, and follow-ups
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