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Customers

Every customer, and everything you’ve done for them

Keep each customer’s properties, jobs, estimates, invoices, notes, and files in one profile. Anyone in the office can see the full history before they pick up the phone.

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Included with every Asteri plan, with unlimited customers.

Dana Whitfield

Gold
OverviewPropertiesTimelineJobsInvoicesNotes
  1. Invoice paid

    Carpet cleaning · $320.00

    Billing
  2. Job completed

    Living room and hallway

    Jobs
  3. Text sent

    “We’re on our way!”

    Comms
  4. Estimate approved

    2 options · picked “Deep clean”

    Sales
One profile
Jobs, estimates, invoices, notes, and files together
9 field types
Add the details your business tracks
3 views
See customers as a list, as cards, or on a map
Unlimited
No cap on customers on any plan

What you get

The customer file your whole team works from

Everything about a customer lives in one place, so nobody has to dig through texts, email, or paper to find it.

  • A complete profile

    See properties, cards on file, invoices, estimates, jobs, service agreements, notes, and files for each customer.

  • A timeline of everything

    Scroll one timeline of messages, sales, jobs, billing, and team notes. Filter it to just what you need.

  • Property details

    Save each address with the gate code and lockbox code, so your crew can get in without a phone call.

  • Parent accounts

    Group locations under one parent account, like a property manager with several buildings.

  • Custom fields

    Add your own fields in 9 types, like yes/no, dropdown, or date. Make them required, show them in the list, or filter by them.

  • Tags

    Tag customers any way you like, then filter your list by tag.

  • Customer tiers

    Name your own tiers, like Gold or VIP. Set them by hand, or let Asteri move customers up based on what they’ve paid or how many jobs you’ve done.

  • List, card, or map

    Switch between a list, cards, and a map of where your customers are.

  • Import and export

    Bring your customer list in from a spreadsheet file (CSV), and export it any time.

On site

Your crew knows how to get in

Save every property a customer owns, with the details your team needs at the door. The job shows the right address, so nobody calls the office for a gate code.

  • Several properties per customer
  • Gate codes and lockbox codes on each property
  • Group locations under a parent account
  • See every customer on a map

Properties

2 addresses

1420 Maple Court

Main

Gate code

#4471

Lockbox

2580

88 Harbor Street, Unit 3

Rental property

Your way

Track the details your business cares about

Every business keeps different notes. Add your own fields and tags, and sort customers into tiers that match how you work.

  • 9 field types, from yes/no to dropdowns and dates
  • Make a field required, show it in the list, or filter by it
  • Tag customers and filter by tag
  • Tiers that you set by hand or that update on their own

Custom fields

Your own details

Pets at home

Yes / No · shown in the customer list

Yes

Preferred contact time

Dropdown · used as a filter

Mornings

Property manager email

Email · required

Required

Tags

Commercial

How it works

From a spreadsheet to a full customer file

  1. 1

    Bring your list

    Import customers from a spreadsheet file, or add them one at a time.

  2. 2

    Add your fields

    Set up the custom fields, tags, and tiers your business uses.

  3. 3

    Work as usual

    Jobs, estimates, invoices, and messages land on the customer’s timeline as you go.

  4. 4

    Find anyone fast

    Search, filter by tag or field, or look at the map.

Questions

Common questions

Is there a limit on how many customers I can have?

No. Every Asteri plan includes unlimited customers.

Can I bring my customers over from a spreadsheet?

Yes. Import customers from a spreadsheet file (CSV), and export your list any time you need it.

What shows up on a customer’s timeline?

Messages, sales activity like estimates, jobs, billing, and internal notes. You can filter the timeline to one kind at a time.

Can one customer have more than one property?

Yes. Add as many properties as you need, each with its own details like a gate code or lockbox code. You can also group locations under a parent account.

What kinds of custom fields can I add?

Short text, paragraph, number, date, dropdown, yes/no, web link, email, and phone. Each field can be required, shown in your customer list, and used as a filter.

How do customer tiers work?

You name the tiers and set a minimum for each. Assign them by hand, or turn on automatic tiers so customers move up based on how much they’ve paid or how many jobs you’ve completed for them.

Works together

Pairs well with

  • Leads & sales pipelineCapture every lead and follow it to a sale
  • Customer portalCustomers approve, pay, and reschedule
  • JobsEvery job from booking to paid
Asteri

A unified operations platform for service businesses, shaped by field-service experience.

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  • Hood Cleaning
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