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Communicate

Every customer conversation, in one inbox

Text customers from your business number, answer portal messages, return calls, and play voicemails in one place. Their history and balance sit right beside the conversation.

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Texting is pay as you go, billed monthly. There is no text bundle to buy.

Dana Chen

Awaiting reply
Hi! Can you come back Thursday? The hallway stain came back.
So sorry about that, Dana. Thursday at 10 works. We’ll take care of it at no charge.
Perfect, thank you!
Quick repliesSchedule sendAI draft

Customer

Beside the thread

Lifetime value

$2,860

Balance due

$0.00

Last visit

Carpet cleaning · March 3

New jobInvoice
Two-way texting
Text back and forth, with photos, from your number
Calls and voicemail
Call from your browser and play voicemails
Customer details
Balance, visits, and notes beside every thread
Web and phone
Reply at your desk or from the Asteri app

What you can do

Answer faster without switching screens

Texts, portal messages, calls, and voicemails share one inbox, so the next person to help a customer sees the whole story.

  • Two-way texting

    Text customers from your business number and see their replies right away. Send photos, too.

  • Templates and quick replies

    Save the messages you send most. Fill in the customer’s name, appointment time, invoice amount, or booking link for you.

  • Send it later

    Write a text now and schedule it for later, like tomorrow at 9 AM.

  • Customer details beside the thread

    See lifetime value, balance due, recent visits, and notes. Start a job, estimate, or invoice without leaving the conversation.

  • Calls and voicemail

    Call customers from your browser, see every answered and missed call, and play voicemails in the same place.

  • Reminders when someone is waiting

    Get reminded when a customer is still waiting for a text back or a call back, during the hours you choose.

  • Find any conversation

    Search by name or message, and filter to unread or waiting-for-reply conversations. Close, snooze, or mark one as a priority.

  • Portal messages

    Messages customers send from their customer portal land here too, next to their texts.

  • On your phone

    Read and answer customer texts from the Asteri app when you’re away from the office.

Your business number

Pick a local number or keep the one you have

Search by area code and choose a local number for your business, or move your current number to Asteri so customers keep texting and calling the number they know.

  • Search US local numbers by area code
  • Move your existing number over in three steps
  • Choose who rings when someone calls: everyone together, in order, or taking turns
  • Asteri walks you through the business texting registration phone carriers require
  • Customers who reply STOP stop getting texts

Add a business number

US local numbers
Area code: 410

(410) 555-0182

Baltimore, MD

Selected

(410) 555-0147

Towson, MD

Keep your current number

Move it to Asteri in three steps

Transfer

Calls

Never lose track of a missed call

Every answered, missed, and outgoing call shows in one list with voicemails beside it. Call back from the same screen.

  • Call customers from your browser
  • A full list of answered, missed, and outgoing calls
  • Play voicemails right in Asteri
  • Reminders when a call back is overdue

Calls and voicemail

Today

Marcus Reed

Answered · 4 min

Oak Street Dental

Missed call

Call back

Priya Patel

Voicemail · 0:42

Play

How it works

Set up once, answer from anywhere

  1. 1

    Get your number

    Pick a new local number or move the one you already use.

  2. 2

    Register for texting

    Asteri walks you through the registration phone carriers require before business texts go out.

  3. 3

    Add your templates

    Save the replies you send most so anyone on the team can use them.

  4. 4

    Answer in one place

    Reply to texts, portal messages, and calls from the inbox or the Asteri app.

Questions

Common questions

How much does texting cost?

Texting is pay as you go. You are billed monthly for the texts you use. There is no bundle to buy.

Can I keep my current business number?

Yes. Move your current number to Asteri in three steps: your details, your documents, and a final review. Or pick a new local number by area code.

Why do I need to register before texting?

Phone carriers require every business that texts customers to register first. Asteri walks you through it and shows where your registration stands.

Can AI help me reply?

Yes. AI can write a reply or polish yours before you send it. It uses your plan’s monthly AI allowance.

What happens when a customer replies STOP?

They stop getting texts from your business until they reply START.

Works together

Pairs well with

  • Team chatChat with your crew, office, and field
  • Customer portalCustomers approve, pay, and reschedule
  • Customer CRMCustomer profiles and full history
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