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Communicate

Chat with your crew without a separate app

Channels, direct messages, and file sharing for your office and field team, built into Asteri on the web and on the phone. No personal numbers, no group texts that lose people.

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# field-crew

8 members
  • MR

    Marcus · 8:12 AM

    Truck 2 is loaded. Heading to the Rivera job first.

    3
  • JL

    Jess (office) · 8:14 AM

    @Marcus gate code is 4412. Photo of the side entrance below.

    side-entrance.jpg
  • TK

    Tony · 8:20 AM

    Got it, thanks. Running about 10 minutes behind.

Message #field-crew
Channels
Open, private, and announcement-only channels
Direct messages
One-on-one or small group conversations
25 MB files
Up to 10 photos or files in each message
Web and phone
The same conversations at the desk and in the truck

What you can do

Everything your team needs to stay in sync

Team Chat keeps work talk inside Asteri, where everyone on the team already signs in.

  • Channels for every group

    Every team starts with a General channel. Owners, admins, and managers can add channels for crews, trades, or locations.

  • Private channels

    Only the people you add can see a private channel and its messages.

  • Announcements

    Make a channel where only owners and admins post, so important news doesn’t get buried.

  • Direct and group messages

    Message one teammate, or start a small group conversation with a few people.

  • Photos and files

    Share up to 10 photos or files in a message, each up to 25 MB. Files are stored privately.

  • Mentions that get noticed

    Mention a teammate by name and they get an alert. Anyone can turn mention alerts off.

  • Search everything

    Find a channel, a person, or an old message from one search box.

  • Report and block

    In the phone app, report a message privately to the Asteri team or block a teammate.

  • Works with spotty signal

    In the phone app, messages you send without signal go out as soon as you’re back online.

Organized

The right people in each conversation

Use open channels for the whole team, private channels for small groups, and announcement channels for news that needs to stay on top.

  • A General channel for everyone, set up for you
  • Private channels only members can see
  • Announcement channels only owners and admins post in
  • Direct and group messages
  • Emoji reactions, edits, and read receipts

Channels

Your team

general

Everyone on the team

announcements

Only owners and admins post

Announcement

managers

Only people you add

Private

Jess, Tony, Marcus

Group message

2 new

A safe workplace

Tools to keep chat respectful

Messages with hateful harassment, sexual content that exploits people, or violent threats are stopped before they post, and the writer keeps their draft to fix it. In the phone app, anyone can report a message or block a teammate.

  • Reports go privately to the Asteri team
  • Nobody on your team is told who reported
  • Blocking hides that person’s messages and stops their alerts
  • Unblock anytime

Message options

Phone app

React

Add an emoji

Report message

Sent privately to the Asteri team

Block teammate

Hide their messages and stop their alerts

Undo anytime

Questions

Common questions

Who can use Team Chat?

Everyone on your Asteri team, from the office to the field. Owners, admins, and managers can create channels.

Can customers see Team Chat?

No. Team Chat is only for people on your team. Customer conversations live in your texting inbox.

What can I share?

Text, photos, and files. Each message can hold up to 10 attachments, each up to 25 MB.

How do I report a message or block someone?

In the Asteri phone app, press and hold a message to report it or block the teammate who sent it. Reports go privately to the Asteri team.

Does Team Chat cost extra?

No. Team Chat comes with Asteri at no extra charge.

Works together

Pairs well with

  • Texting & calls inboxEvery customer conversation in one place
  • Mobile appiPhone and Android app for your team
  • Owners LoungeTalk shop with other business owners
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